Terms of service
Terms and Conditions
Payment and Pricing
Every effort is made to ensure the complete accuracy of our website, however, although correct at time of publication some prices/details may change from time to time. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.
When placing a furniture order through our showroom our terms state we require 50% deposit upon receipt of order. The final balance payment is due at completion, prior to dispatch.
Any online furniture or fabric only purchases must be paid for in full at time of order.
Returns and any Faults
The Original Chair Company hope you will be very happy with your purchase. When we transport our furniture all items are wrapped and blanketed.
If you find any fault with the furniture on delivery, you can return it to us to repair or replace free of charge. For fabric only orders, in the unlikely event of a fault, a return can be arranged for fabric that has been uncut only. Returns must be arranged within 28 days after receipt.
Showroom stocked items can be returned within 14 days if you change your mind. Returned items must be unused and in their original packaging. It is the buyers responsibility to cover the return costs.
Handmade Furniture
Our normal lead time is 8-10 weeks, however, longer lead times may be encountered at times. Upon delivery please inspect the furniture for any damage or deficiencies. Although improbable, should there be any fault to the furniture, again our terms state we will take back the goods at our cost and repair or replace them free of charge. It is the clients responsibility to ensure suitable flooring appropriate for furniture with castors. To our best intention all bespoke furniture should be made to the correct dimensions as stated on our website. However a 3cm tolerance is generally accepted with our suppliers due to the individual build of each piece.
Footstools
Footstools are designed for putting feet on – they are not a seat. As such we will not be responsible for the repair or replacement of any footstool damaged through excessive weight being placed on them (such as an adult’s weight).
Cancellation of order
All bespoke furniture (designed to your specification) is made especially for you: it is not held in stock. Bespoke orders may be cancelled within 48 hours of placement, but may incur a fee based on production status and costs involved.
These conditions in our terms do not in any way affect your statutory rights.
Holding of Furniture or other Items
We are unable to store furniture for longer periods; a storage charge of £20 a month will be charged if furniture is being kept on our premises with no arrangements of delivery or collection in place. If we do not hear from you after 6 months then we will be responsible for disposing of the furniture and no money will be returned. Our terms are the same as the above for any item not collected after purchase.
Fabric
We will endeavour to match the colour and texture of the fabric of your choice to the samples chosen as accurately as possible, but variations in both the colour and texture may occur. When ordering fabric a carriage fee will be charged. This is an amount charged by the fabric company. All ‘fabric only’ orders should be checked upon receipt for faults. See returns above.
Should your own fabric be used, there will be surcharge from £15 +vat per metre. This is at our discretion.
Leather
Please note that inevitably there are slight differences in shade, texture and shine from one batch to another, it is for this reason that we recommend the samples are to be regarded only as a guide to colour and finish. For further guidance see Crest Leather.
Measurements
The measurements of all furniture and furnishings made by us will be as accurate as possible. All our furniture is handmade to order, and each piece is completely unique. Every effort is made by our skilled craftsmen to make our furniture to our stated sizes, however all dimensions are within 3cm tolerance.
Delivery
Deliveries will be carried out by a third party and although we aim to dispatch goods within a quoted delivery time, we cannot guarantee to do so. We will book your delivery and the delivery company will aim to have your item delivered within 10 working days from collection. The delivery company will contact you to keep with information, however, you are always welcome to ask us and we can liaise with them.
It is your responsibility to ensure that there is adequate access space to safely deliver any furniture. If a delivery is unable to be made due to inadequate space and furniture needs to be returned then the cost of this is to be paid by you.
Also you need to ensure that there is someone to meet the driver(s) at the time and delivery address arranged. If a delivery is unable to be made then another delivery fee will need to be charged.
Marketing and Promotion
We reserve the right to use photographs in order to promote our work and the work of our suppliers including fabrics. We will always seek client permission before using imagery photographed inside a client’s residential property or referring to a client by name.