Terms and Conditions
Payment and Pricing
Every effort is made to ensure the complete accuracy of our website, however, although correct at time of publication some prices/details may change from time to time. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.
When ordering our new handmade furniture our terms state we require 50% deposit upon receipt of order. If a one-off antique piece is being bought, then payment in full is required for the item itself to secure it. Thereafter, a fabric invoice will be issued when fabric has been chosen and the upholstery work need only be paid for when the item is complete.
Any items bought from our showroom or our online shop must be paid for in full prior to despatch.
Returns and any Faults
The Original Chair Company hope you will be very happy with your piece of furniture and that our products will make a difference to your home. When we transport our furniture all items are wrapped and blanketed. Our terms regarding return policy differs slightly between antique and handmade furniture. See our note below for fabric returns.
Antique Furniture
Although antique or vintage items may be sold as newly upholstered or restored they may have some wear and tear on them due to their age. Upon delivery please inspect the furniture for any damage or deficiencies and a return free of charge is permitted if not satisfied. If you wish to return an item at a later date then a reduced collection charge will apply. Although improbable, should there be any damage to the furniture in transit, our terms state we will take back the goods immediately and repair them free of charge. You will be responsible for making sure that any furniture fits through doors and into the space provided for it. Our antique or vintage furniture that has not been reupholstered or restored by us is sold as seen.
Handmade Furniture
Our normal lead time is 8-10 weeks, however, longer lead times may be encountered due to COVID 19 implications. Upon delivery please inspect the furniture for any damage or deficiencies. Although improbable, should there be any fault to the furniture, again our terms state we will take back the goods at our cost and repair or replace them free of charge. It is the clients responsibility to ensure suitable flooring appropriate for furniture with castors. To our best intention all bespoke furniture should be made to the correct dimensions as stated on our website. However a 3cm tolerance is generally accepted with our suppliers due to the individual build of each piece.
Footstools
Footstools are designed for putting feet on – they are not a seat. As such we will not be responsible for the repair or replacement of any footstool damaged through excessive weight being placed on them (such as an adult’s weight).
Cancellation of order
All bespoke furniture (designed to your specification) is made especially for you: it is not held in stock. Products that are made especially for you may not be cancelled by you, either before or after delivery. For any other cancellation a 30% cancellation fee will be charged and any money paid out by The Original Chair Company in connection with the order will also be charged.
These conditions in our terms do not in any way affect your statutory rights.
Holding of Furniture or other Items
We aim to turn our ‘furniture for restoration’ pieces around as quickly as possible; a storage charge of £20 a month will be charged if furniture is being kept on our premises with no arrangements of collection or restoration in place. If we do not hear from you after 6 months then we will be responsible for disposing of the furniture and no money will be returned. Our terms are the same as the above for any item not collected after purchase.
Fabric
We will endeavour to match the colour and texture of the fabric of your choice to the samples chosen as accurately as possible, but variations in both the colour and texture may occur. When ordering fabric a carriage fee will be charged. This is an amount charged by the fabric company. All ‘fabric only’ orders should be checked upon receipt for faults. In the unlikely event of a fault a return can be arranged only for fabric that has been uncut. Returns can only be arranged within 28 days after receipt.
Should your own fabric be used, there will be surcharge from £15 +vat per metre. This is at our discretion.
Leather
Please note that inevitably there are slight differences in shade, texture and shine from one batch to another, it is for this reason that we recommend the samples are to be regarded only as a guide to colour and finish. For further guidance see Crest Leather.
Measurements
The measurements of all furniture and furnishings made by us will be as accurate as possible. All our furniture is handmade to order, and each piece is completely unique. Every effort is made by our skilled craftsmen to make our furniture to our stated sizes, however all dimensions are within 3cm tolerance.
Delivery
Deliveries will be carried out by a third party and although we aim to dispatch goods within a quoted delivery time, we cannot guarantee to do so. We will book your delivery and the delivery company will aim to have your item delivered within 14 working days from collection. The delivery company will contact you to keep you informed, however, you are always welcome to ask us and we can liaise with them.It is your responsibility to ensure that there is adequate access space to safely deliver any furniture. If a delivery is unable to be made due to inadequate space and furniture needs to be returned then the cost of this is to be paid by you.
Also you need to ensure that there is someone to meet the driver(s) at the time and delivery address arranged. If a delivery is unable to be made then another delivery fee will need to be charged.
Footstools – Occasionally to prevent damage, a footstool may be delivered with the legs removed and packaged separately alongside the upholstered top; legs are easily screwed back on.
Marketing and Promotion
We reserve the right to use photographs in order to promote our work and the work of our suppliers including fabrics. We will always seek client permission before using imagery photographed inside a client’s residential property or referring to a client by name.
