Terms and Conditions
Payment and Pricing
Every effort is made to ensure the complete accuracy of our website, however, although correct at time of publication some prices/details may change from time to time. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.
When ordering our new handmade furniture our terms state we require 50% deposit upon receipt of order. If a one-off antique piece is being bought, then payment in full is required for the item itself to secure it. Thereafter, a fabric invoice will be issued when fabric has been chosen and the upholstery work need only be paid for when the item is complete.
Any items bought from our showroom or our online shop must be paid for in full prior to despatch.
Returns and any Faults
The Original Chair Company hope you will be very happy with your piece of furniture and that our products will make a difference to your home. When we transport our furniture all items are wrapped and blanketed. Our terms regarding return policy differs slightly between antique and handmade furniture. See our note below for fabric returns.
Although antique or vintage items may be sold as newly upholstered or restored they may have some wear and tear on them due to their age. Upon delivery please inspect the furniture for any damage or deficiencies and a return free of charge is permitted if not satisfied. If you wish to return an item at a later date then a reduced collection charge will apply. Although improbable, should there be any damage to the furniture in transit, our terms state we will take back the goods immediately and repair them free of charge. You will be responsible for making sure that any furniture fits through doors and into the space provided for it. Our antique or vintage furniture that has not been reupholstered or restored by us is sold as seen.
Our normal lead time is 8-10 weeks, however, longer lead times may be encountered due to COVID 19 implications. Upon delivery please inspect the furniture for any damage or deficiencies. Although improbable, should there be any fault to the furniture, again our terms state we will take back the goods at our cost and repair or replace them free of charge. To our best intention all bespoke furniture should be made to the correct dimensions as stated on our website. However a 3cm tolerance is generally accepted with our suppliers due to the individual build of each piece.
Footstools are designed for putting feet on – they are not a seat. As such we will not be responsible for the repair or replacement of any footstool damaged through excessive weight being placed on them (such as an adult’s weight).
Cancellation of order
All bespoke furniture (designed to your specification) is made especially for you: it is not held in stock. Products that are made especially for you may not be cancelled by you, either before or after delivery. For any other cancellation a 30% cancellation fee will be charged and any money paid out by The Original Chair Company in connection with the order will also be charged.
These conditions in our terms do not in any way affect your statutory rights.
Holding of Furniture or other Items
We aim to turn our ‘furniture for restoration’ pieces around as quickly as possible; a storage charge of £20 a month will be charged if furniture is being kept on our premises with no arrangements of collection or restoration in place. If we do not hear from you after 6 months then we will be responsible for disposing of the furniture and no money will be returned. Our terms are the same as the above for any item not collected after purchase.
We will endeavour to match the colour and texture of the fabric of your choice to the samples chosen as accurately as possible, but variations in both the colour and texture may occur. When ordering fabric a carriage fee will be charged. This is an amount charged by the fabric company. All ‘fabric only’ orders should be checked upon receipt for faults. In the unlikely event of a fault a return can be arranged only for fabric that has been uncut. Returns can only be arranged within 28 days after receipt.
Please note that inevitably there are slight differences in shade, texture and shine from one batch to another, it is for this reason that we recommend the samples are to be regarded only as a guide to colour and finish. For further guidance see Crest Leather.
The measurements of all furniture and furnishings made by us will be as accurate as possible, but are nevertheless approximate.
Prices are detailed on the website and payment is made directly to The Original Chair Company. Deliveries will be carried out by a third party and although we aim to dispatch goods within a quoted delivery time, we cannot guarantee to do so. We will book your delivery on and the delivery company will aim to have your item delivered within 14 working days from receipt of payment. The delivery company will contact you to keep you informed, however, you are always welcome to ask us and we can liaise with them.
Our terms state it is your responsibility to ensure an item can fit through a space and is a suitable size for the room it is intended for. Also you need to ensure that there is someone to meet the driver(s) at the time and delivery address arranged. If a delivery is unable to be made then another delivery fee will need to be charged. Companies we tend to use for local and national deliveries are Howes, Uk Plus Logistics and Parcel2Go.
Footstools – Occasionally to prevent damage, a footstool may be delivered with the legs removed and packaged separately alongside the upholstered top; legs are easily screwed back on.